Support
We’re here.
For anything — bugs, ideas, complaints, kind words — write to support@thecali.app. one person reads it, usually replies the same day.
Common questions
how accurate are the calorie estimates?
roughly. that's the point — awareness, not a kitchen scale. long-press any entry to nudge the numbers when you know better.
how do I delete my account?
open the app → tap the header → settings → delete account. it's immediate and permanent. you can also email support@thecali.app with the subject "delete my account" and we'll handle it within 48 hours.
is my data shared with anyone?
no. we don't sell anything. food descriptions and photos are sent to the AI for analysis only — nothing is stored on the way back. full details in the privacy policy.
how do I cancel my subscription?
through the App Store: settings → apple ID → subscriptions → cali. that keeps Apple in charge of your billing, not us.
the app got my food wrong.
try a clearer photo or add a sentence ("the bowl is small", "double meat"). or just long-press the entry and edit the numbers — the app trusts you.
Still stuck?
Email support@thecali.app. No ticket numbers, no chatbot first.